The Fintech Landscape in Russia
During the panel “Shake Your Money Maker. Heading to Fintech.”, hosted during the StartupVillage conference 2019 in Moscow in May 2019, the panelist discussed the Fintech industry in Russia and focused on its driving factors as well as challenges.
THE BANKING INDUSTRY IS BOOMING in Russia in May 2019. According to moderator Stuart Larson (Senior Advisor at EY and longtime businessman operating in Russia) if you look back, there were no bankers in Russia mid 90ies; just a Soviet Style banking system. To avoid stagnation and to drive the industry forward, one had to hire inexperienced but motivated and forward-thinking young professionals who were willing and savvy enough to adopt to innovative models and new technologies. Since then, technology has changed the banking industry fundamentally. Dynamics, that are responsible for driving banking models, are shifting; especially regarding the interaction with clients, employees, regulators or general counter parties. Consequently, there are several questions one must ask when analyzing the Russian Fintech ecosystem.
Russia is heading towards digitization of economy - incl. the financial market.
- Are Russian banks able to accommodate to the very different culture of highly flexible, non-hierarchical and young Fintechs?
- From the Platform perspective – Is it better to attach new entities to existing structures or to fully integrate them inside the current environment?
- And if so: What danger do you run that they lose their innovation and their adaptability?
- How do these banks redefine the customer experience?
- How will data, which plays an essential part in these innovations, be accessed?
- How will data protection, data collection and data sovereignty be treated and what are the regulations of source and scale of data?
- And finally, how can smaller, independent banks stay competitive?
Stuart Larson firstly asked Sergey Solinin, CEO at Qiwi and Founder of Fintech Association, the most essential question about the relevance of traditional banking models in the time of Fintechs?
Fintech vs Banks ?!?
ACCORDING TO SERGEY SOLONIN IT IS not so much a question of ‘Fintech vs Banks’. According to him, this rather outdated discussion does apply to Russia. It is rather about the provided service. In the end there will not be one clear winner, except of the customer. Nevertheless, he acknowledges the issues of being innovative to a full extent within the Russian Federation as the economy still functions more or less as a centralized system. As a Fintech it is impossible to invent new technology outside of the bigger state-owned banks without facing the threat of alienating a huge proportion (approx. 70%) of the existing customers who are all clients at these larger banks.
Still Sergey Solonin is convinced of the high potential for Fintechs in Russia. In his opinion, the right solution is to create an open platform by focusing on blockchain (a technology that needs legal frameworks to be considered an option in Russia), open APIs and the deregulations for payments. Forming this open platform will, in the end, lead to more transparency, higher level of competitiveness and growth for Fintechs in Russia.
It is not in a government's alignment to be innovative. Their task is to create a framework and offer incentives and therefore enable the flow of innovation.Stefan Heilmann, Startup Village
The State as Innovation Driver?
WHEN ASKED ABOUT THE INNOVATIVE DRIVE of State Banks, Sergey Solonin states that is not wise to force innovation. To give someone an order to think innovative if this is not part of the mindset will lead to failures. It is rather important for these larger state-owned banks to create an ecosystem that allows other entities to think in a creative and innovative way. Stefan Heilmann takes up the idea and adds that it is generally not the task of a government to be innovative. Rather, the responsibility is to create a framework that enables innovation and provides incentives for companies or institutions which focus on improving existing structures through innovative methods and technologies. Stefan Heilmann says that it is important to bear in mind that Fintech startups do not need special protection. They operate in a cooperative environment. To remain competitive, banks have to think like Fintechs and Fintech startups have to act like "real" companies.
According to Sergey Malyshev, Head of Retail and Digital Business at Promsvyazbank, it is not so much the cooperation between Fintechs and banks that is the reason that there is no real "battle" between the two, but rather the situation that Fintechs and banks cannot be separated in Russia. The Russian banks themselves are becoming Fintech companies. This can be explained by the fact that the state makes large investments available in this area and since the largest banks with the largest customer base and the most resources are at least partially state-owned, the money flows to them and, therefore, drives the innovative power of the banks forward.
Data Collection, Data Protection & Data Sovereignty
ANOTHER MAJOR ASPECT WHEN FOCUSING ON THE establishment and further spread of Fintechs is data and its protection. Natalya Kaspersky (former CEO at Kaspersky Lab) evaluates the potential threats of cyber-attacks. There are no regulations within the Russian Federation regarding data collection, data storage, data use and data protection. This means that any platform in Russia may process and use the collected data without any legal guidelines. Depending on the institution, the objectives and intentions of the collection of consumer data are always different. Since these are not regulated, pure arbitrariness prevails here. This also affects the sale of data to third parties. Natalya Kaspersky stresses the importance of establishing regulative barriers but limits the extents of the regulations by stating that, in Russia, a well-balanced approach is necessary. They must be less strict as in Europe. Otherwise startups using Big Data will not exist in Russia.
Data collection and data usage is not regulated in Russia. That needs to be changed. The regulations have to be well-balanced though. Rules as strict as the DSGVO wont work in Russia.Natalya Kaspersky, Startup Village 2019
These are all regarding consumer data protection. As far as the protection of technology data is concerned, Natalya Kaspersky has clear ideas. Here a strict approach is necessary. In principle, it should be possible within the Russian Federation to use data from third parties and to pass them on to other companies by concluding cooperation agreements. However, the use of data by large technology companies such as Facebook, which are based outside Russia, has to be restricted. This led to the general question of barriers in relation to innovation. Natalya Kaspersky supports the idea of keeping up barriers when it comes to innovation as she regards the system as quite fragile, esepcially regarding financial resources. Companies or even states with a high capital base will always have the opportunity to bind technological innovations to themselves. Only by creating barriers can Russia manage to keep this progress and knowledge in its own country.
Does Innovation Benefit From Barriers?
A STATEMENT THAT STEFAN HEILMANN clearly denies. The DNA of any digital company or service, including Fintechs, is designed to be globally applicable. If a company needs barriers in order for the product or service to function successfully, it is not competitive. Ultimately, this situation only results in the company's resources not being used in a targeted manner.
Brian Dixon (COO at Capital Innovators) supports Stefan Heilmann’s view. He is also convinced that it must be possible for innovative (and especially early-stage) companies to develop further without any kind of restriction. Because only innovations that progress freely show great growth in the shortest possible time. In this context, he also refers to blockchain technology or to developments in the field of artificial intelligence. Brian Dixon admits that the situation is somewhat different for Fintech companies, whose business models have to comply with certain regulatory requirements and guidelines.
Especially when it comes to blockchain, Brian Dixon is convinced that this technology will be the strongest driver for the future of Fintechs. It doesn't matter whether the focus is on B2C or B2B, more and more companies will build their business models on blockchain technology. Furthermore, Brian Dixon also predicts an enormous growth in crypto currencies. Unlike the previous speakers, however, he sees a clear winner: global tech companies can win the battle between Fintechs and banks. As an example, he refers to Facebook, which is currently creating its own crypto currency: Global Coin. The moment the currency gets established in the market and Facebook can offer traditional financial services such as mortgages or loans, it will immediately become the largest bank in the world. With its 1.5 billion daily users worldwide, Facebook would have a customer base that cannot be compared to any other.
Big Tech companies like Facebook could be the real winner. If they offer financial services one day, they instantly become the biggest player there is.Brian Dixon, Startup Village 2019
When looking at Russia from an investment point of view, Stefan Heilmann with his long-lasting experience as an investment banker, states that Russia has become more interesting over the years. When looking at Russia around the millennium, the environment was not promising especially regarding market and currency risks. Nowadays, the market has stabilized and Russia due to its size and capabilities as well as their improved framework has raised interest as a potential market for investments.
Famous Last Words
AS FINAL WORDS, STUART LARSON asked for advises for future founders of Fintech companies:
Brian Dixon emphasizes the importance of the product functioning properly when it enters the market. Fintech deals with highly sensitive customer data. The product must therefore be perfect. If it causes problems at the first attempt, there are usually no second chances. The customer's trust in the product is broken.
Sergey Maryshev says it is as simple as that: “Listen to Your Customer!”
Natalya Kaspersky underlines once more the importance of data protection. She mentions that startups need to know beforehand how they can protect their data. Afterwards it is either too late or too expensive to fix the loss.
Sergey Solonin advises founders that it is more important to think about the service offered than about the technology, as there will be new generations who can handle any kind of technology. Therefore, it is more important to know what services the target audience needs.
Last but not least, Stefan Heilmann hints that if one wants to be successful as a Fintech they should make their services applicable to messenger services as this will put this Fintech as the forerunner in the industry immediatly.
"Shake Your Money Maker. Heading to Fintech" - The Panelists
Brian Dixon - COO at Capital Innovators
Stefan Heilmann - CEO at IEG - Investment Banking Group
Natalya Kaspersky - President at Infowatch
Sergey Malyshev - Head of Retail and Digital Business at Promsvyazbank
Sergey Solonin - CEO and Co-Founder at Qiwi and FinTech Association
You can see the complete panel here.